Privacy Policy

Account & profile information

Name, email address, profile photo, date of birth, sex, height, weight, and role (coach or client). If you sign in with a third-party provider, we receive the account identifier and tokens needed to authenticate you. We also keep session data such as IP address, device/browser user agent, and login timestamps for security purposes.

Health, fitness & program data

Coach-assigned assessments (e.g. measurements, goals, and other fields a coach asks you to fill in), weight check-ins, workout plans and logs, personal records, nutrition/food logs, task checklists, weekly/monthly compliance stats, and session schedules. This is health information, so we only process it with your explicit consent, which you give separately when you create your account.

Photos & media

Profile pictures, progress photos, and images shared in chat or assessments. Images are stored with our cloud storage provider and linked to your account.

Public coach profile (coaches only)

If a coach requests a public profile, we email them to collect the details for the page: username, photo, focus, location, bio, what clients get, open spots, a link to client results, contact email, and social media links. We store them and publish them on the coach's page.

Messages & communications

Direct messages between coaches and clients sent through in-app chat, delivered in real time and stored so conversation history is available to both participants.

Consent records

When you accept these documents, consent to health-data processing, allow the AI assistant, or agree to AI food estimates, we record what you agreed to, the document version, and when.

Subscriptions

If you purchase a subscription through the App Store or Google Play, purchase and entitlement events are processed through our subscription management provider (RevenueCat). We receive subscription status, not your payment card details.

Push notifications & device data

If you enable notifications, we store a device push token to deliver alerts (new messages, task reminders, connection requests, etc.).

Activity logs & error reports

When you use the app, we record technical details of each request (the feature accessed, time, success or error, response time, and device platform) linked to your account. When something fails, an error report with technical details is sent to our error-monitoring provider. We use these to troubleshoot issues, keep the service secure, and understand overall usage.

We don't collect your location.

• Provide the core coaching experience: rosters, programs, assessments, progress tracking, and scheduling.
• Enable messaging and notifications.
• Answer a coach's questions through the AI assistant, if the coach has turned it on (see section 4).
• Maintain account security, detect abuse, and enforce our terms.
• Communicate with you about your account, purchases, updates, or support requests.
• Improve and troubleshoot the app through aggregated usage data.

We don't sell your personal information. We share it only in these situations:

• Between coach and client. If you're a client, the coach(es) you connect with can see the data you or they enter (profile, assessments, progress, photos, messages). If you're a coach, your connected clients can see your profile and the messages/content you share with them.
• Service providers, who process data only on our behalf and only what they need: Cloudflare (photo and file storage), Google Gemini (the coach AI assistant and AI food estimates — see sections 4 and 5), Expo, Google Firebase and Apple (push notification delivery), Resend (email delivery), Sentry (error monitoring), RevenueCat (subscription management), and our server hosting provider.
• Publicly, if you're a coach with a public profile. Everything on your page at strivio.fitness/coach/@<username> can be seen by anyone and indexed by search engines. Ask us to update or remove it at any time.
• Legal reasons. If required by law, or to protect the rights, safety, or property of Strivio, our users, or the public.
• Business transfers. If Strivio is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Several of these providers are based in the United States, so your data may be transferred to and processed in countries other than your own. We rely on the providers' standard contractual safeguards for these transfers.

When you open a link to a third-party service (for example, a YouTube video shared by your coach), you leave Strivio, and that service's privacy policy applies to any data it collects.

Coaches can turn on an optional AI assistant. Before first use, the coach must agree to it. When a coach asks it something, the relevant data about that coach's clients — names, workout and meal completion, check-in status, compliance, weight and weight change, and the coach's recorded income — is sent to Google Gemini to generate the answer. Google processes this data to provide the service to us. If you're a client and don't want your data used this way, ask your coach, or contact us.

Clients with Plus can estimate a meal's nutrition with AI. Before first use, the client must agree to it. The meal photo or description the client sends, plus any note, goes to Google Gemini to produce the estimate. We do not store the photo: it is used for that one request and then discarded. We keep only the resulting food lines, for up to 24 hours unless the client logs them, in which case they become part of the client's food log. AI estimates are approximate, can be wrong, and are not medical or dietary advice.

We keep your information for as long as your account is active or as needed to provide the service. Activity logs are automatically deleted after 30 days. Deleted content may persist briefly in backups before being purged.

When your account is deleted, we delete your profile, health and program data, photos, messages you sent, and consent records. Records your coach or clients kept about their dealings with you (for example, a coach's income entries) stay with them but are no longer linked to your account. Apple, Google, and RevenueCat keep their own purchase records under their policies.

• Access, update, or correct your profile information from within the app.
• Delete your account from Settings → Delete Account in the app or at strivio.fitness/account-deletion. We complete deletion within 30 days.
• Request a copy of your data, or withdraw a consent you gave (such as health-data processing), by contacting us. Withdrawing health-data consent means we can no longer provide the coaching features that depend on it.
• Turn off push notifications in your device settings at any time.
• Depending on where you live, you may have additional rights under laws such as the GDPR, CCPA, or the Philippine Data Privacy Act, including the right to object to or restrict certain processing and to complain to your data protection authority.

Strivio is not directed to children under 16, and the app won't create an account for anyone younger. If you believe a child has provided us with personal information, contact us and we'll remove it.

We use reasonable technical and organizational measures — including encrypted connections and access controls — to protect your information. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

We may update this policy as Strivio evolves. If we make material changes, we'll notify you in the app or by other reasonable means before they take effect. The "Last updated" date above reflects the latest revision.

Questions about this policy or your data? Reach us at ogamajohnd@gmail.com.