Privacy Policy

Account & profile information

Name, email address, profile photo, and role (coach or client). If you sign in with a third-party provider, we receive the account identifier and tokens needed to authenticate you. We also keep session data such as IP address, device/browser user agent, and login timestamps for security purposes.

Health, fitness & program data

Coach-assigned assessments (e.g. measurements, goals, and other fields a coach asks you to fill in), workout plans, exercise templates, nutrition/food logs, task checklists, weekly/monthly compliance stats, and session schedules. This is health and fitness information you or your coach enter into the app.

Photos & media

Profile pictures, progress photos, proof-of-payment screenshots, and images shared in chat, assessments, or community posts. Images are stored with our cloud storage provider and linked to your account.

Messages & communications

Direct messages between coaches and clients sent through in-app chat, delivered in real time and stored so conversation history is available to both participants.

Community content

Posts, comments, likes, and milestone/streak shares you choose to publish to the in-app community feed. Content you post there is visible to other users of the platform.

Payments & payout information

To process payments between clients and coaches, we collect payment records (amount, type, status, and method — card, GCash, or Maya) and, for coaches receiving payouts, billing account details such as account name, account/mobile number, and QR code. Clients may also upload proof-of-payment images. We do not store full card numbers ourselves — card payments are handled by our payment processor.

Subscriptions

If you purchase a subscription through the App Store or Google Play, purchase and entitlement events are processed through our subscription management provider (RevenueCat). We receive subscription status, not your payment card details.

Location

With your permission, the Strivio app may collect precise location data (coordinates, altitude, accuracy, heading, and speed) — for example, to support outdoor session/workout tracking features. You can disable location access at any time in your device settings.

Push notifications & device data

If you enable notifications, we store a device push token to deliver alerts (new messages, task reminders, connection requests, etc.). We also process standard app usage and diagnostic data to keep the service reliable.

• Provide the core coaching experience: rosters, programs, assessments, and scheduling.
• Enable messaging, notifications, and the community feed.
• Process payments and payouts between clients and coaches.
• Personalize the app and show relevant content, such as workouts, coaches, or nearby sessions.
• Maintain account security, detect abuse, and enforce our terms.
• Communicate with you about your account, updates, or support requests.
• Improve and troubleshoot the app through aggregated usage data.

We don't sell your personal information. We share it only in these situations:

• Between coach and client. If you're a client, the coach(es) you connect with can see the data you or they enter (profile, assessments, progress, payments, messages). If you're a coach, your connected clients can see your profile and the messages/content you share with them.
• Service providers. Cloud hosting and storage, push notification delivery, payment processing and e-wallet partners (GCash, Maya), and subscription management (RevenueCat) — each only receives what it needs to perform its function.
• Community feed. Anything you post to the community feed is visible to other Strivio users by design.
• Legal reasons. If required by law, or to protect the rights, safety, or property of Strivio, our users, or the public.
• Business transfers. If Strivio is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We keep your information for as long as your account is active or as needed to provide the service. Some records — such as payment and billing history — may be retained longer where we have a legal or accounting obligation to do so. Deleted content (e.g. removed posts or assessments) may persist briefly in backups before being purged.

• Access, update, or correct your profile information from within the app.
• Request a copy of your data or ask us to delete your account by contacting us.
• Turn off push notifications in your device settings at any time.
• Turn off location access in your device settings at any time.
• Depending on where you live, you may have additional rights under laws such as the GDPR, CCPA, or the Philippine Data Privacy Act, including the right to object to or restrict certain processing.

Strivio is not directed to children under 16, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, contact us and we'll remove it.

We use reasonable technical and organizational measures — including encrypted connections and access controls — to protect your information. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

We may update this policy as Strivio evolves. If we make material changes, we'll notify you in the app or by other reasonable means before they take effect. The "Last updated" date above reflects the latest revision.

Questions about this policy or your data? Reach us at privacy@strivio.app.